Privacy policy.

This Privacy Policy describes how Kitzman Auction & Realty Company LLC ("we," "us," "our") collects, uses, discloses, and safeguards your information when you interact with our auction and realty services, both online and offline, including via SMS/text communications facilitated by platforms such as EZ Texting.

Information We Collect

We may collect the following categories of information:

  • Contact Information: Name, phone number, email address, physical address.

  • Account Information: Username, password, bid and purchase history, and communication preferences.

  • Auction Participation Data: Items viewed, bids placed, purchases made, and feedback provided.

  • Communication Data: Records of communications and your responses, including SMS/text message opt-ins, opt-outs, and preferences.

  • Device/Usage Data: IP address, browser type, access times, and device information to improve and secure our platform.

How We Use Your Information

Your information is used to:

  • Register and manage your account.

  • Facilitate participation in live and online auctions.

  • Notify you of auction events, item status, bid activity, and results, including through SMS/text alerts and emails.

  • Send transactional messages, such as payment reminders and shipping updates.

  • Send promotional or marketing messages (only if you have provided the required opt-in consent).

  • Respond to questions, resolve disputes, and provide customer support.

  • Comply with legal, regulatory, and risk management obligations.

SMS/Text Messaging

By providing your phone number and opting into SMS communications, you consent to receive text messages from us regarding your account, auctions, and promotional offers. Message frequency will vary. Standard message and data rates may apply.

Opt-out: You can unsubscribe from SMS communications at any time by replying "STOP". For assistance, reply "HELP" or contact us using the information below.

We do not share your mobile number or SMS opt-in status with third parties for their direct marketing purposes. Your consent for SMS is not a requirement to purchase any product or service.

How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

  • Service Providers: Trusted vendors (such as EZ Texting) to deliver SMS/text and email communications. These providers are contractually required to protect your data.

  • Regulatory Authorities: If required by law, regulation, or to protect our rights or the rights and safety of others.

Data Security

We use administrative, physical, and technical safeguards to securely store and transmit your information; however, no data transmission over the internet or mobile networks can be fully guaranteed as secure.

Data Retention

We store your information as needed to maintain your account, conduct auctions, comply with legal obligations, and resolve disputes. You may request deletion of your information by contacting us (see below).

Your Rights and Choices

  • Access: Request to view or update personal information in your account.

  • Opt-out: Unsubscribe from marketing emails or SMS at any time.

  • Erasure: Request deletion of your personal data, subject to necessary retention to meet legal or contractual obligations.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from minors.

Changes to This Policy

We may update this policy to reflect changes to our practices or legal requirements. Material changes will be communicated via our website or directly to you, as appropriate.

Contact Us

For privacy-related questions or requests, use the following contact methods:

  • Email: auction@kitzmanco.com

  • Mail: Kitzman Auction & Realty Company LLC, 107 W Armory St Trenton TN 38382

  • Phone: 731-256-2703